Privacy Policy

Last Updated: May 20, 2025

MAQ Digital Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by MAQ Digital Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, such as:

  • Contact information (such as name, email address, mailing address, and phone number)
  • Billing and payment information
  • Account credentials
  • Profile information
  • Content you provide (such as communications, feedback, and survey responses)
  • Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect certain information, including:

  • Device information (such as IP address, browser type, operating system)
  • Usage information (such as pages visited, time of visit, links clicked)
  • Location information
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues, security breaches, or fraudulent activities
  • Comply with legal obligations

3. Sharing of Information

We may share your information in the following circumstances:

  • With service providers who perform services on our behalf
  • With business partners with whom we jointly offer products or services
  • In connection with a business transaction (such as a merger, acquisition, or sale of assets)
  • When required by law or to protect our rights, property, or safety
  • With your consent or at your direction

4. Your Choices

You have certain choices regarding how we use your information:

  • Account Information: You may update or correct your account information by logging into your account or contacting us.
  • Marketing Communications: You may opt out of receiving promotional emails by following the instructions in those emails or contacting us directly.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies.

5. Data Security

We take measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

6. International Data Transfers

We may transfer your personal information to countries other than the one in which you live. We deploy appropriate safeguards when we transfer personal data outside of its country of origin.

7. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MAQ Digital Services

CHAINAMA, LUSAKA,

LUSAKA PROVINCE, ZAMBIA

Email: privacy@maqdigitalservices.com